With a Virtual PBX Phone System you can avail the functionality of a traditional PBX without the need for buying /installing any equipment. Instead the PBX system will be maintained at the service provider’s site. You can add new features and expand the system with ease.An efficient PBX system is a compelling necessity for a company’s business communication more so for incipient businesses. Any ineffective communication system can cripple an incipient business and retard its growth.A Virtual or Hosted PBX system operates through a service provider. A Virtual PBX service provider caters to a number of companies and hence utilizes multiple PBX systems with redundant components. They have the technical personnel to provide you uninterrupted 24×7 services.
An incipient company can save upfront investment as no purchase of equipment is needed. They also need not the bother about maintenance of hardware. Assured of a reliable PBX service, an incipient company can focus on their core business activities.The scalability of a hosted PBX phone system is a major plus for an incipient company. You can expand the system as your business grows and this means that at any given point in time – you will be paying only for what you use. This can result in huge cost savings as there is no overbuying.By equipping your incipient business with a feature-rich PBX phone system, your customer calls can be handled in a professional manner. This type of PBX will also enhance your company image. This phone system will also improve your employees’ work output and productivity.To help incipient businesses communicate effectively with their customers, PBX phone systems provide sophisticated features that are found in costly telephone systems used by big corporations. These include auto-attendant, automatic call distribution, call forwarding, voice to email, call conferencing, call waiting, fax to email, music on hold, caller ID and lot more.
Incoming calls are attended by the virtual receptionist with recorded business greetings. Callers are presented with options like dial-by-name, dial-by-extension etc. The virtual PBX system adroitly manages several simultaneous incoming calls and performs call routing without sending out connection busy signals. In short, there is no need for you to employ a special receptionist/telephone operator as all these functions are fully automated.Using the find-me/follow-me call forwarding option, calls to main business numbers can be answered on your cell phone or other landlines assigned as extensions. This feature enables your employees to work from anywhere. Calls that are not answered are instantly transferred to the voicemail system, enabling callers to place voice messages. This feature not only improves the overall communication efficiency but also ensures no incoming customer calls are missed.